Privacy Policy
Last updated: 22 August 2026
Mold Detection SA respects your privacy and is committed to protecting the personal information
you provide to us. This Privacy Policy explains how we collect, use, store and protect information
obtained through our websites, online enquiry forms, telephone enquiries and advertising platforms.
1. Information We Collect
When you contact Mold Detection SA or submit an enquiry, we may collect information including:
- Your name
- Email address
- Telephone or cellphone number
- Property address, suburb, city or area
- Information you provide about mould, moisture, indoor air quality or property-related concerns
- Information relating to an inspection or service enquiry
- Technical information generated when you visit our website, such as browser, device and website interaction information
2. How We Use Your Information
Personal information may be used to:
- Respond to your enquiry
- Contact you regarding a mould inspection, testing service or related enquiry
- Arrange appointments and inspections
- Prepare quotations, reports and service recommendations
- Provide customer support
- Improve our website, advertising and customer service
- Measure the effectiveness of our advertising campaigns
- Comply with legal, regulatory and administrative requirements
3. Google Ads and Online Lead Forms
Mold Detection SA may use Google Ads and other online advertising platforms to generate enquiries.
If you submit your details through a Google-hosted lead form or another advertising platform,
the information you provide may be transmitted to Mold Detection SA so that we can contact you
regarding your enquiry.
Information submitted through advertising platforms may also be processed by the relevant platform
in accordance with its own privacy policy and terms of service.
4. Cookies, Analytics and Advertising Technology
Our websites may use cookies, Google technologies, analytics tools and advertising measurement
technologies to understand website usage, measure advertising performance and improve the user
experience.
These technologies may collect information such as pages visited, interactions with the website,
device type, browser information, approximate location and referral source.
5. Sharing of Personal Information
Mold Detection SA does not sell personal information to third parties.
Information may be shared with service providers where reasonably necessary to operate our business,
including website hosting providers, laboratories, consultants, advertising platforms, information
technology providers and professional service providers.
We may also disclose information when required by law or where reasonably necessary to protect our
legal rights, customers, employees or business.
6. Protection of Personal Information
We take reasonable administrative, technical and organisational measures to protect personal
information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
7. Retention of Information
Personal information is retained only for as long as reasonably necessary for the purpose for which
it was collected, for customer service and record-keeping requirements, or where retention is required
by law.
8. Your Rights
In accordance with applicable South African privacy legislation, including the Protection of Personal
Information Act (POPIA), you may request access to personal information held about you and may request
that inaccurate information be corrected or that information be deleted where legally appropriate.
You may also ask us to stop using your personal information for direct marketing purposes.
9. Third-Party Websites
Our website may contain links to third-party websites or services. Mold Detection SA is not responsible
for the privacy practices, security or content of third-party websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be published on this page
with the revised effective date.
11. Contact Mold Detection SA
If you have questions regarding this Privacy Policy or the personal information we hold about you,
please contact:
Mold Detection SA
South Africa
Telephone: 079 973 3311
Email: molddetectionsa@gmail.com
Website: www.molddetectionsa.co.za